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Two powerful tools. One connected workspace.

Connect with purpose.
Engage with confidence.

Answer enquiries on WhatsApp and your website with an AI assistant. Reach opted-in contacts through individual WhatsApp campaigns—all from one workspace.

Book a demo See how it works

For charities, mosques, institutes, and businesses.

Your organizationWhatsApp · Powered by DonorRelay
WhatsApp

Example conversation

Visitor

Can I build a well in memory of a loved one, with their name on a plaque?

Just now
Your assistant

Yes! We can build a well in their memory and add a personalized plaque.

  • PakistanCAD $2,000
  • BangladeshCAD $1,900
  • KenyaCAD $3,000

Which country would you like to support?

Answered from your approved FAQs
A quick answer. A stronger connection.

Illustrative demo · Countries, prices, and plaque options are examples—not an actual offer. Your assistant uses your approved information.

Answer incoming. Reach out.

One platform. Two ways to connect.

Help people when they ask—and stay connected when you have something worth sharing.

01 / AI assistant

Good questions deserve quick answers.

Give visitors and supporters answers from your approved FAQs and resources, on WhatsApp or directly on your website.

  • Your organization’s information—not generic answers
  • Routine enquiries handled automatically
  • Uncertain or sensitive questions passed to your team
Explore the assistant

02 / WhatsApp campaigns

Your next update. Their own conversation.

Send announcements, appeals, and reminders as individual WhatsApp messages to eligible people on your contact list—not a group chat.

  • Choose an audience of opted-in contacts
  • Prepare messages using approved Meta templates
  • Review delivery activity and handle replies in your inbox
Explore campaigns

Less switching. More clarity.

Everything your team needs. Connected.

Choose a feature to see how it helps your team answer, organize, and reach people—all from DonorRelay.

Explore the workspace
WhatsApp DonorRelay

Your WhatsApp conversations, managed directly in DR—alongside your website enquiries.

DonorRelay / One connected workspaceInbox

Your messages. All in one place.

Receive and manage your connected WhatsApp and website conversations directly in DR. Give your team one clear place to respond, follow up, and help.

One shared inboxWhatsApp messages and website enquiries, together.
A clear handoff to your teamHandle questions that need a personal response.
Context when it mattersKeep conversation history and staff notes close at hand.

From the first question to the next reply, keep your team on the same page.

A guided start

From getting connected to staying connected.

  1. 01 / Connect

    Connect your channels

    Connect your organization’s WhatsApp account and add the chat installation code to your website. Bring incoming enquiries into DR.

  2. 02 / Prepare

    Add your knowledge

    Add your approved FAQs, resources, and answers. Give your assistant useful information while your team stays in control.

  3. 03 / Check

    Test your setup

    Try common questions, review the answers, and check staff handoffs. Confirm your messaging permissions before you go live.

  4. 04 / Engage

    Turn replies into relationships

    People message; your assistant answers routine questions. Invite WhatsApp contacts to reply OPT IN for updates, then reach those who agree with relevant campaigns.

WhatsApp activation depends on Meta approval and account requirements. Opt-in invitations must be enabled and follow eligibility rules. Starting a chat does not automatically subscribe someone.

Different communities. One connected workspace.

Built around your community.

Whether you support worshippers, donors, students, or customers, make it easier to get answers and reach the right person—without leaving WhatsApp.

Mosques

Charities

Institutes

Businesses

Client-owned connections

Your organization keeps control.

  • Your donor and contact data

    Your business, charity, or organization retains ownership and control of the records it provides. DonorRelay processes them on your behalf—not as its own contact list.

  • Your approved information

    You manage the FAQs and resources your assistant uses.

  • Your team’s access

    Role-based permissions help you manage who can work with your organization’s information.

  • Your WhatsApp connection

    Connect your own account and number. Your organization controls consent and remains responsible for Meta requirements.

Read our privacy policy

Frequently asked questions

A little clarity.
A confident start.

The essentials, without the jargon. Choose a question to learn more.

Does the assistant work on our website as well as WhatsApp?

Yes. Website visitors can ask questions through an embedded chat box. WhatsApp conversations use your organization’s connected WhatsApp account. Both are managed in your DR workspace.

Where do the assistant’s answers come from?

Your approved FAQs and supported resources. Your team supplies and maintains the information. Uncertain or sensitive enquiries are handed to staff rather than treated as reliable automated answers.

Are campaigns WhatsApp groups?

No. Campaigns send individual messages to eligible, opted-in contacts. Each person receives their own conversation, and replies arrive in your shared inbox.

Can we use our existing WhatsApp number?

We’ll review your number and current WhatsApp setup during onboarding. Eligibility, migration, and connection options depend on your account and Meta’s requirements—keeping the same setup is not guaranteed.

What does our website team need to install?

A small chat installation code from your DR settings, added to your website. You specify your allowed website addresses; your website administrator may need to help with installation.

Can staff take over a conversation?

Yes. Your team can manage enquiries in the inbox and handle questions needing personal attention.

Are Meta messaging charges included?

Meta messaging charges are separate from your DonorRelay subscription unless your agreement explicitly says otherwise. Applicable charges depend on your messages, recipients, and Meta’s current rules.

Get started with DonorRelay

Your next connection starts here.

Start building your opted-in audience, answer enquiries faster, and bring your campaigns together with DonorRelay.

Prefer email? info@donorrelay.com

Your personal demo

Get connected with DR.

A few details. A demo built around your team.

Opens a prepared email in your email app. Nothing is sent until you send it. We’ll confirm a time by email.